Qualcomm discontinued support for their Reciva based Internet Radio services on September 13, 2021. The server shutdown terminates Internet services for all Qualcomm Reciva based products.
The following, now discontinued models used the Reciva service - RT-12, RDG-1520, RCX-1500, RT-09, RT-1570.
The Reciva Internet Radio service was owned by Qualcomm and provided an online database of internet radio streams, that enabled various manufacturers products to provide internet radio. Qualcomm (the owner and operator of the Reciva service) took the decision to cease the operation of its servers on the 13th September 2021.
Affected products will no longer be able to reach the Qualcomm server which had provided the URL link to the Internet Radio Stream, and the software update database. this will result in “Finding Gateway” or “Reciva Server Not Responding” being displayed.
Rotel took steps in May 2021 to reach out to end users to advise them to upgrade the internal software of their units to the most current version of software (V266-a-137-a-014 or newer). This software version is required so that any future software upgrade, that may be made available, is able to be made online via dedicated Rotel servers. Service Pack Version and Serial Number information can be found in setup menu by selecting <Settings> → <Version>→ <Service Pack> and rotating the encoder to also find the <Serial Number> .
As units on old software cannot contact the update servers, a hardware upgrade is required to restore internet radio functionality . Please submit a support ticket to begin this process.